Customer Service Representative

Responsibilities

• Processing and managing customer orders (order entry) following strict internal procedures
• Managing and monitoring the complete order management process from A to Z
• Proactively maintaining ongoing relationships with strategic customers and internal sales teams
• Providing customers with pricing, product availability, scheduling, and delivery information within established guidelines
• Advising customers regarding order status, invoices, contract balances, and other information needed to complete sales processes
• Communicating and coordinating with both internal and external stakeholders
• Monitoring deadlines and ensuring accurate and timely order processing
• Maintaining a high level of customer service and customer-oriented follow-up
• Correctly processing customer information and administrative documentation
• Working with Salesforce and later transitioning to SAP (starting from September)
• Developing and maintaining systems and strategic relationships related to demand forecasting, shipments, and inventory management
• Independently resolving moderately complex customer service issues with minimal supervision while escalating more complex matters when necessary
• Creating and reviewing moderately complex reports for analytics and operational follow-up
• Actively contributing to continuous improvement projects and customer service efficiency initiatives
• Supporting operational commitments requiring strong knowledge of customer service procedures and best practices
• Performing other assigned duties when required

Requirements

• Are fast learners and able to quickly understand new systems and processes
• Have a good command of English
• Can communicate fluently in French or Dutch
• Are highly customer-oriented and committed to delivering excellent service
• Demonstrate flexibility and adaptability in a fast-paced environment
• Are comfortable working under pressure and in occasionally stressful situations
• Have strong communication skills and confidence when interacting with customers and internal teams
• Learn new tools, systems, and operational procedures quickly
• Have experience with Salesforce; knowledge of SAP or JDE (JD Edwards) is considered a strong advantage
• Ideally have previous experience in customer service, order management, or a similar operational support role
• Minimum Qualifications
• Bachelor’s degree in a related field or equivalent professional experience
• Minimum 2 years of relevant work experience
• Demonstrated strong product and process knowledge
• Preferred Qualifications
• Experience working with Salesforce, SAP, and/or JDE (JD Edwards)
• Experience managing customer orders in a structured or regulated environment
• Ability to independently solve moderately complex operational issues
• Strong analytical mindset and ability to contribute to reporting and process improvement