Customer Service Officer

Responsibilities

• Take orders (EDI, Fax and Mail OCR,), run and follow up the client orders (Hospitals,
• Wholesalers, street Pharmacy, Samples to Doctors, Medical need programs and Clinical Trials) in SAP.
• Follow-up of goods returns and related credit notes - Ensure that we deliver On Time In Full (OTIF) by monitoring the backorders, the carriers and 3PL;
• Collect, file, analyze, manage the customer complaints and, if necessary, co-ordinate with 3pl, Carriers and HSP’s;
• Answer customers on questions linked to Logistics and Customer service.
• Make proposals to improve the efficiency of the organization and the Logistics services. (You will manage 90 days projects to optimize the specific processes.) 

Requirements

• You are eager to work in the healthcare sector and you want to have an impact on patients’ lives.
• You can work autonomously and enjoy working with your team colleagues.
• Ideally you have a logistics experience and general experience and knowledge of google suite and SAP (sales and distribution) is an asset.
• You are customer oriented with the ability to cope with changes, communication and project management skills.
• You are ready to sign up for the company and to act according to its goals, visions and values
• You have high standards in behaving consistently in compliance to Roche Code of conduct, local Standard Operating Procedures (SOPs), local- and deontological requirements.
• You are conscientiously, well organized, flexible, structured, discrete, accurate, able to set priorities and sociable.
• You are a good communicator and have excellent writing and communications skills in French, Dutch and English
• You are a team player and willing to work for several persons in an international environment
• You have solid experience working with an ERP system.
• You work autonomous, you have a sense for initiative and proactivity
• Bachelor in Office Management, or equivalent by experience, Masters also possible
• You have 2-3 years of relevant experience