RFS183 Social Compliance & Process Improvement Lead

Responsibilities

• Process Improvement & Structuring 
• Optimizing and standardizing social-compliance processes. 
• Creating workflows, procedures, and quality guidelines. 
• Developing manuals, templates, and work instructions. 
• HubSpot Optimization & Functional Management 
• Managing and improving pipelines, ticket flows, dashboards, and reports. 
• Testing, configuring, and documenting new functionalities. 
• SharePoint Structure, Optimization & Management 
• Structuring the SharePoint environment for social compliance. 
• Managing folder structures, access rights, and document flows. 
• Safeguarding version control and document standards. 
• Dashboards, Reporting & Trend Monitoring 
• Developing visual dashboards. 
• Monitoring trends, recurring issues, and risk domains among contractors. 
• Providing data-driven insights and recommendations to management. 
• Team Training & Onboarding 
• Training team members in new processes and systems. 
• Organizing mini-trainings, demos, and refresh sessions. 
• Acting as the point of contact for workflows, tools, and documentation. 
• Operational Social-Compliance Tasks 
• Performing checks on contractors (A1, Limosa, contracts, wages, permits). 
• Following up and mitigating non-compliances. 
• Supporting audits, reviews, and communication with subcontractors. 
• Conducting spot checks and internal audits. 
• Streamlined processes and increased compliance. 
• Clear documentation and more efficient teamwork. 
• Strong digital environment (HubSpot + SharePoint). 
• Improved visibility of trends and risks. 
• Consistent data-drivenmonitoring and reporting. 

Requirements

• Knowledge of Belgian/EU labour law for migrant workers
• Streetwise and accurate, handle sensitive complaints and unbiased attitude
• Willing to work 4 out of 5 days on a construction site in the harbour of Antwerp + 1-day WFH
• Execute weekly internal audits/spot-checks on site with a colleague whole year – round, construction site experience is a bonus
• Hands on attitude, analytical and problem-solving skills 
• Stress-resistant, able to define and prioritize issues and solve in a pragmatic way
• Self-starter and self-resolving skills
• Excellent verbal and written Dutch & English, eastern European languages are an advantage
• Previous experience in complex construction projects