As Engineering Application Support Specialist, you are responsible for applying discipline knowledge and experience to ensure the efficient technological developments are being utilized to support Engineers and Designers in completing their work efficiently.
You are expected to remain at the forefront of technology developments to identify innovative methods to carry out assigned tasks that increase the quality and efficiencies of support applications to meet engineering needs.
The Engineering Application Support Specialist partners with Information Technology and application suppliers to ensure the Company infrastructure is fit for purpose and supports required applications.
The Engineering Application Support Specialist must prioritize activities and liaise with stakeholders to ensure deliverables
The measure of your effectiveness in this will be:
Performance Feedback from stakeholders
Timeline and accuracy in completing tasks:
In order to achieve effective interface management:
Understand how assigned tasks will affect all stakeholders; provide timely and accurate solutions in support of their requirements in meeting deadlines
Identify appropriate stakeholders, proactively provide status updates, highlight concerns as they arise, and prioritize assigned activities to meet key milestones
Network with stakeholders to serve as a source of support by producing project deliverables;
ensure proactive two-way communication
Produce consistent/organized instructions in a well-structured format to convey required information to stakeholders
Coordinate the transfer of data, application interface, configuration, etc. with SBM Regional Centers, subcontractors, third party consultants, and vendors
Liaise with application vendors/providers to remain current on technology updates and changes
The measure of your effectiveness in this will be:
Demonstrated effective interfaces within and across-disciplines
Timely closure of interface issues
In order to contribute to the success of managing changes
You are to:
Understand the change impact to stakeholders and raise awareness of issues timely
Respectfully challenge proposed changes that impact the project to ensure the best option is adopted as the way forward
Prioritize activities to effectively manage conflicting deadlines to meet key milestones
Ensure changes are conveyed through the established channels of communication to minimize the impact to the project
Demonstrate adaptability and flexibility in implementing changes
Ensure Management Of Change (MOC) procedures are used to promote positive impact to the project
The measure of your effectiveness in this will be:
Resolution of design changes within budget and agreed timeline
Demonstrated understanding of the change impact
To ensure quality and reliability of tools and systems in support of engineering and design
You are to:
Be self-motivated to improve technical competencies for the assigned work
Promote continuous improvement within the Discipline by remaining current on the latest technology developments
Apply and capture applicable lessons learned in the execution of activities to enable information sharing, increase project efficiencies, and support/develop best practices
Ensure solutions are communicated and documented in a manner that is easily understood by others
Ensure solutions are thoroughly tested prior to release for use by stakeholders; avoid cutting corners
The measure of your effectiveness in this will be:
Demonstrated quality of tools and systems developed
Cost of Non-Quality
Requirements
10+ years of industry experience in similar environment.