Complaints Specialist

Life Science
Vacancy ID


  • As Complaints Specialist you are responsible for carrying out, documenting and reviewing the complaints, including evaluating the possible impact on the patients and providing an answer to the hospital / care provider / patient.
  • You will guarantee the correct balance statement by investigation level per type of complaint. 
  • You are responsible for monitoring and follow-up of the trending of complaints on a daily, monthly, quarterly and annual basis. By using the necessary statistical tools and mapping the complaint ratio. 
  • You act as a facilitator between the involved departments, work with experts from production, product support and other departments and lead the cross-departmental meetings on this and guarantee that the investigation is conclusive.
  • You ensure notification to higher management regarding significant quality issues and complaints and corrective & preventive actions taken.
  • You ensure complaint management in a timely manner and in accordance with PQS, GMP and relevant medical device and combination products requirements.
  • You respect the PGS vision, mission, values and leadership behaviors in order to realize the PGS objectives related to quality, GMP, customer satisfaction, right first time.


  • This function requires a master degree in the pharmaceutical and/or biological manufacturing or scientific field: Bio Engineer, Pharmacist, Master in Biology, Biochemistry, Biotechnology, Engineering, …
  • No experience needed but preferred two or more years of relevant experience in pharmaceutical, GMP environment or combination product or medical device industry.
  • Strong written communication skills: for technical reports
  • Analytical skills (data analysis)
  • Persuasiveness: you can bring different parties together to arrive at the best possible solution
  • Good time management and prioritizations skills
  • Team player
  • Proven problem solving abilities
  • Talen (Languages): fluent in Dutch and English

Let us handle the details

We at STAR are happy to take care of the details

01 // Education and development

Standing still in this fast-changing market is not an option. That's why you can combine this position at STAR with courses to further your specialist knowledge and skills. It's the best of all worlds: work, learn and be part of a challenging project all at the same time. Whether you need a springboard to launch your career or simply want to update your expertise, the training programmes offered by our STAR Academy ensure that your qualifications are always in line with your ambitions.

// Apply

Now it's your time to shine

Star logo

Get in touch with our Consultant Elissa

We've got more

View all jobs

Drop your resume in two clicks

View all jobs
// Get in touch

Drop your resume & chat

Drop your resume once and we'll find you the best project that fits you. Good enough is not enough for us. We go the extra mile

Full speed ahead · Full speed ahead ·

Get in touch with our Consultants